Privacy policy

🔐 Privacy Policy – Sonali Saree Palace

At Sonali Saree Palace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways; we do not store card details)

b) Non-Personal Information

  • Browser type and version

  • IP address

  • Device information

  • Pages visited on our website

  • Time spent on pages and interaction data

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders

  • Send order updates via email or WhatsApp

  • Provide customer support and respond to queries

  • Improve website performance and user experience

  • Personalize product recommendations

  • Comply with legal, tax, and regulatory requirements

🔒 We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Sharing of Information

We may share your information only with trusted third parties, including:

  • Courier and logistics partners (for order delivery)

  • Payment gateway providers (for secure payment processing)

  • Customer support platforms (to manage service requests)

  • Legal or regulatory authorities, if required by law

All third parties are required to handle your data securely and confidentially.

4. Data Security

We take appropriate security measures to protect your data, including:

  • SSL encryption across our website

  • Secure servers and restricted data access

  • Trusted and compliant third-party service providers

However, no online transmission or storage method is completely secure. By using our website, you acknowledge this inherent risk.

5. Cookies

We use cookies to enhance your browsing experience and analyze website traffic.

Cookies help us to:

  • Remember your cart and preferences

  • Understand user behavior

  • Improve site functionality and performance

You may disable cookies through your browser settings, though some website features may not function properly.

6. Your Rights

You have the right to:

  • Access or review your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Opt out of promotional communications

To exercise these rights, contact us at:

📧 Email: rj.rj577@gmail.com

7. Data Retention

We retain personal data only as long as necessary:

  • To complete orders and provide services

  • To meet accounting, tax, and legal requirements

  • To improve our services (in anonymized form)

Once data is no longer required, it is securely deleted.

8. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media platforms). We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of the website constitutes acceptance of the updated policy.

Last Updated: July 12, 2025

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: rj.rj577@gmail.com
📍 Store Address:
Shop No. 4, Baner Main Road,
Baner, Pune – 411045