🚚 Shipping Policy – Sonali Saree Palace

At Sonali Saree Palace, we aim to deliver your orders in a timely, safe, and hassle-free manner. This Shipping Policy explains our shipping coverage, processing time, delivery timelines, charges, and related details to keep you well informed.

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1. Shipping Coverage

• We currently ship across India to all serviceable pin codes through our trusted courier partners.

• If you are unsure whether delivery is available to your location, please contact us before placing your order.

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2. Order Processing Time

• All orders are processed within 1–3 business days from the date of order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Customized, altered, or pre-order items may require additional processing time. The same will be communicated to you via email or WhatsApp.

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3. Estimated Delivery Time

Once dispatched, orders are typically delivered within 5–10 business days, depending on your location and courier service availability.

⚠️ Delivery timelines are estimates and may vary due to external factors.

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4. Shipping Charges

• Free Shipping is available on orders above ₹999.

• Orders below ₹999 may attract a standard shipping fee (usually ₹50–₹100).

• Exact shipping charges, if applicable, will be clearly displayed during checkout.

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5. Tracking Your Order

• Once your order is shipped, you will receive tracking details (AWB number or tracking link) via email or WhatsApp.

• You can track your shipment using the provided link or directly on the courier partner’s website.

• If tracking details are not received within 3 working days, please contact us.

📧 Email: rj.rj577@gmail.com

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6. Delivery Delays or Issues

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Public holidays or strikes

• Courier partner delays

• Incorrect or incomplete delivery address

In such cases, we will coordinate with the courier partner and keep you informed.

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7. Undelivered or Returned Shipments

• If delivery fails due to incorrect address, repeated unavailability, or refusal to accept the parcel, the shipment may be returned to us.

• Re-shipping the order may attract additional shipping charges.

• If the order is cancelled after return, refunds (if applicable) will be processed as per our Refund Policy.

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8. International Shipping

• Currently, we do not offer international shipping.

• We are working on expanding our services—please stay connected for updates.

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9. Contact & Support

For shipping-related questions, delivery status, or urgent delivery requests, please reach out to us:

📧 Email: rj.rj577@gmail.com
📍 Store Address:
Shop No. 4, Baner Main Road,
Baner, Pune – 411045